FAQ
What is the field of activity of Helvetia Transporte & Umzüge AG?
As our company name “Helvetia Transporte” suggests, we are active throughout Switzerland. For removals from, to, within and around Switzerland, we are exactly the right partner for you.
What information do you need?,Do you also carry out removals and transport abroad?
For a precise quotation, we need as much detailed information as possible about the removal objects: Premises, floor, access route, special items, etc. In many cases, it makes sense for us to visit the premises on site. This service is free of charge and non-binding for you. Please give us a call so that we can discuss your requirements together. Telephone 043 537 80 48.
Can I hire a removal team from you (without a car)?
We organise removals and transports within Europe. We are happy to assist you with the planning.
Can you help me with packing and wrapping?
Yes, this is possible. Please contact us for further information. Telephone 043 537 80 48.
What will the driver do during the removal?
Yes, we have an experienced and flexible team of packers. They will help you to pack your entire home furnishings or parts thereof (e.g. crockery, pictures, etc.)
How long will my removal take?
The chauffeur is usually responsible for loading and unloading. He secures the goods professionally in the lorry and also supports the team.
Are my removal goods insured?
This varies greatly and depends on: Volume, distance, access, stories, personal contribution etc. In many cases, it makes sense for us to visit the premises on site. This service is free of charge and without obligation. Telephone 043 537 80 48 (local rate)
What do removal staff like for snacks and snacks?
Yes. The carrier’s liability insurance is CHF 100,000 per van and public liability insurance CHF 10,000,000.e.g. mineral water, fruit juices, sandwiches.
How much should I tip the staff?
You decide whether and how much you want to tip
At what times can I collect packing materials from you?
Monday to Friday 08:00-12:00 13:00-18:00 other times: by arrangement Telephone 043 537 80 48.
Can I hire a van from you (without staff)?
No, we hire out removal vans exclusively with a chauffeur.
Do you also hire out moving materials?
Yes. We have a wide range of packing and moving materials.
Do you assemble and disassemble furniture?
Yes, we always have a qualified carpenter to assemble and dismantle furniture.
Do you have a furniture lift?
Yes, we have several hoists that can be used up to a height of 30 meters. This also includes hoists for particularly tight spaces.
Can I hire packing materials?
Yes. We supply the packing material to customers who move with us. It is best to order enough packing material. We will take back any leftover packing material on the day of the move. Customers who are not moving with us can order packing material for a delivery fee (depending on location) or collect it directly from us. In this case, the material must be paid for on site (no invoice possible). Telephone 043 537 80 48.